Q: May I return a rug if it does not meet my expectations? A: Yes, you may return a rug for any reason, however you will be liable for shipping costs on the returned items. Please contact us within 5 days of receipt of carpet to make the arrangements. Q: Are all of your carpets hand made? A: Yes, we sell only rugs that are hand woven (hand knotted) in the same traditional way it has been done for thousands of years. Q: What are your carpets made from? A: The pile is made from 100% pure wool, and the foundation is made from either cotton or wool. Some rugs may have highlights of silk in the pile. This information is specified for each rug in the item description. Q: What is KPSI? A: KPSI is knots per square inch. This is an important indicator of rug quality, however increased knot density is not synonymous with increased quality. It is only one of the factors to be considered. Q: Are the colors on the images of your rugs accurate? A: They are as accurate as possible. Slight color variations may be caused by photography. Q: What methods of payments do you accept? A: PayPal and all major credit cards: Visa, MasterCard, Discover, and American Express.     Personal checks (allow 16 days before shipping regardless of check clearing date).     Money orders and cashiers checks. Q: Do you charge tax on your items? A: 8.75% tax is added for New York state purchases only. Q: What are the benefits of under padding? A: Our superior grip strength sure-stop padding keeps rugs from sliding and slipping on hard surfaces, and is treated with anti-microbial to inhibit the growth of odor-causing bacteria, mold, and mildew. Q: Do you ship to locations outside the continental U.S.? A: We ship worldwide. Shipping is free to any of the contiguous 48 states. Additional costs apply when shipping to Alaska, Hawaii or international. Please contact us for a shipping quote before purchasing.